Here you will find answers to our frequently asked questions. Please take the time to see if your question can be answered here, as these are the questions that we get from customers most often. If you cannot find the answer you are looking for, or if you would like more information, please contact us.
For up to date information on our delivery service and online shop please see our Delivery Information.
All of our centres are open 9am to 5pm Monday to Saturday. Coolings The Gardener’s Garden Centre and Potted Garden are open Sunday 9am-4.30pm. Wych Cross and Lifestyle are open Sunday 10am-4.30pm. Please see our ‘Find A Centre‘ page for individual centre’s details.
For customers who are unable to visit our centres, a significant range of in-store products can be purchased from our online shop, so you can have your shopping delivered to your front door. Please visit www.coolings.co.uk/shop
Arthurs (The Gardener’s Garden Centre), Blueberry Café (Coolings Lifestyle) and Hybrid Tea Room (Coolings Wych Cross Garden Centre) are now open as normal, no booking is required. Please note that there is currently no café at Coolings Potted Garden Nursery.
Please see the ‘Centres and Dining‘ tab for further information.
Although we are accepting cash payments, contactless and credit or debit card payments are preferred for the safety of our customers and staff.
Yes, we offer a delivery service. Please visit our online shop to order for home delivery. Delivery area information and charges can be found here.
Please note we aim to deliver orders within 7 days or less, however this may vary depending on the volume of orders we are processing and any adverse weather conditions.
You can place an order in our online shop at www.coolings.co.uk/shop.
If you are unsure of how to place an order online, please call 01959 532269 where one of the e-commerce team will be able to assist you on the telephone with your order.
Our delivery information can be found here.
Our delivery is free on orders over £99 and local delivery starts from £4.99 for orders under £99. The minimum order value is £30. Our delivery service covers all sizes of plants, from small bedding to large specimens and also includes compost and other larger items. Please check here for further details.
Please complete the box on the order screen with specific directions to the property. You may feel this would be helpful to our driver if the premises are difficult to find, or if the property has only recently been built.
We do not offer a Click and Collect service at this time. Our online shop has a wide range of products and we offer a delivery service.
For safety reasons, we do not accept cash on delivery. We only accept credit or debit card payments online or on the telephone.
Plants are constantly replenished from our Nursery and being uploaded to our website. If a product shows as ‘out of stock’ then it is not currently available and we hope that you will be able to choose an alternative from the wide selection available.
If you are having trouble placing your order online, please check your delivery is within our current delivery area.
If you are still experiencing problems checking out, you may be caught in an online glitch, so we recommend doing the following –
If none of these work please contact us for help, thank you for your patience. Full terms and conditions can be found here.
We are aware that there is an issue with checking out on iPads and recommend trying another device. Please ensure that the card address entered matches the home address.
It is not currently possible to add items to your order once it has been placed. However, if you would like to purchase more items, you can place an additional order on the same day and we can combine the two for delivery. We will refund any additional delivery charges incurred. Orders placed on separate days will be treated as individual orders, are not eligible for delivery cost refunds and are likely to be delivered individually.
If you have a problem with your order please contact us via email on enquiries@coolings.co.uk and we will deal with your query as quickly as we can.
Yes we do. The safety of our customers and staff is a priority and we are respecting social distancing guidelines. We can leave orders at the front door or on the driveway. We regret that we are currently unable to carry deliveries through to a back garden or through a side gate at this time.
Coolings Family card offers are not currently available to use online. We are working on adding this function to the website.
You can contact us via email on coolings@coolings.co.uk or you can call us.
If you need to contact us about a problem with your online order, please email enquiries@coolings.co.uk.
If you need to contact us please email us on one of the emails above based on your enquiry and a member of the team will be in contact.
Autoshine of Sevenoaks Hand Car Wash & Valeting Centre is open daily at The Gardener’s Garden Centre on Rushmore Hill, Knockholt, 8am to 5pm.
Plants purchased in store can only be refunded in store. We require to you to present proof of purchase, and to bring the plant or a photograph of the plant. Without these, we will unfortunately be unable to process a refund. This can be done at reception.
For online orders, if your item is too large to return then please contact us on enquiries@coolings.co.uk, including your name, date of order and order number. Requests for refunds must be made within 24 hours of delivery and collections will be made within 7-10 days of the request. Plants that are not large enough to require collection will need to be brought into store for a refund.
Please submit all charity requests to coolings@coolings.co.uk
Yes, customer toilets are available at all four of our garden centres.
Please visit our Events page to see details of any future events that are taking place.
All four Coolings Garden Centres welcome dogs on site and within the stores. Dogs are also welcome in designated seating areas within our cafés.
Dogs are not allowed into the Willow’s Bird of Prey and Wildlife Trail at Coolings Lifestyle (Knockholt), due to the birds and other animals.
Yes, at Coolings The Gardener’s Garden Centre and Coolings Lifestyle.
We are currently unable to offer plant advice over the telephone. Please email any questions to coolings@coolings.co.uk.
For more information please email education@coolings.co.uk
Please see our careers page for more information on any current job vacancies.
Willows Birds of Prey and Wildlife Trail at Coolings Lifestyle (formerly Green & Pleasant) is open.
To book tickets please visit https://willowsbirdofpreycentre.digitickets.co.uk/event-tickets/28745?catID=28265& or for more information please visit www.willowsbirdofpreycentre.co.uk
Yes, we do. The recycling area for pots can be found in the car parks at Coolings The Gardener’s Garden Centre, Coolings Wych Cross Garden Centre and Coolings Potted Garden Nursery. Where possible we reuse the pots on our nursery or elsewhere, or we send them for recycling. Customers are also welcome to help themselves to suitable pots.
Yes, gift cards can be purchased in store, at any of our till points or reception areas.
They can also be purchased through our online shop.
