Delivery Information

All of our stores are now open, however you can still shop from our online shop for home delivery. Please check below for the delivery option that applies to you.

LOCAL DELIVERY

You can order online or in-store for local delivery from Coolings. A minimum order value of £30 applies to all orders. Orders over the value of £80 are eligible for free delivery. Orders under £80 are subject to a £6.99 delivery charge. This applies to all in-store and online purchases.

For our online store, we are delivering to the following postcode areas:

BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8
CR0, CR3, CR6,
DA1, DA2, DA3, DA4, DA5, DA6, DA7, DA8, DA9, DA10, DA11, DA12, DA13, DA14, DA15, DA16, DA17, DA18
ME5, ME6, ME7. ME8, ME9, ME10, ME14, ME15, ME16, ME17, ME18, ME19, ME20
RH7, RH8, RH9, RH10, RH11, RH16, RH17, RH18, RH19
SE9, SE12
TN1, TN2, TN3, TN4, TN6, TN7, TN8, TN9, TN10 TN11, TN13, TN14, TN15, TN16, TN22

We are endeavouring to deliver orders within 7 days or less, however this may vary depending on the volume or orders we are processing.

We are using our own team of drivers and vehicles. Social distancing is being observed and our delivery is operating as a contactless service. We will ring the doorbell to notify you of the delivery, but will not require a signature. At this time, we can only deliver orders to the front of the house, not around the side or back.

Please see our FAQs if you have any additional questions.

For purchases made in-store, we understand that they can sometimes be too big, heavy or cumbersome to take with you! We can deliver in-store orders to the postcodes above, as well as some additional postcode areas (listed below). This will vary depending on your local store, so please ask a member of our team. Please note that delivery charges for these areas vary also.

CR2, CR8, CR9
ME2
SE2, SE3, SE4, SE6, SE7, SE10, SE13, SE18, SE19, SE20, SE21, SE22, SE23, SE25, SE26, SE27, SE28
TN12

Order total up to £300 = £28.00 charge

Order value of £300 – £600 = £25.00 charge

Order value of over £600 = free delivery

NATIONAL DELIVERY

If you live outside of our local delivery area, we also operate a courier delivery service, where we use a third party courier to deliver orders. The standard rate for this service is £12, however we reserve the right to adjust this fee accordingly depending on the order items. For example, if there is a large number of items in the order, delivery is likely to be more due to the weight and size.

If you are buying a gift voucher, these are sent by Royal Mail First Class Post at a rate of £2.50.

This service is available to the vast majority of mainland addresses within England, Wales and Scotland only and addresses will be checked by us before a delivery is confirmed. Unfortunately we are not able to make deliveries to remote areas of the UK such as the Offshore Islands, Scottish Highlands and Isle of Man.

This service covers 1, 2, 3 and 4 litre plants and most shop products. Products not included in this service include large specimen plants, trees, bedding plants, 9cm herbs and alpines, bulky shop products, compost, pots, timber, fencing and furniture.

Orders will be dispatched between Monday and Wednesday only.

To enquire about an order please call us on 01959 532269, or email us at onlineshop@coolings.co.uk, including ‘Order Enquiry’ in the subject line.