Following the UK Government announcement this afternoon (19th December) we now have to close the Santasaurus Grotto at Coolings Green & Pleasant.
We are therefore cancelling all bookings made between 20th December and 24th December. All bookings made on these days will receive a full refund automatically by Thursday 31st December. We will aim to process these as quickly as we can, but with a limited team and a large number of refunds to process please be patient with us.
We are sorry we are not able to go ahead as the team at Coolings have put a huge amount of effort into this years Grotto to make it extra special, and the level of support and positive comments has been fantastic, with one customer saying:
“Was there this morning with my 3 year old son and we both thought it was absolutely fantastic! Elves fabulous, Mrs Christmas wonderful and Father Christmas utterly brilliant! Honestly one of the best Father Christmas encounters we have had!”
We wish all our customers a happy and safe Christmas and may 2021 bring greater cheer to us all. We hope you will consider booking the grotto with us again next year.
Thank you for your support.
Coolings, Santa and all his elf helpers.
T&C’s bit: Your refund will go back into the paypal account that your originally paid on and the same credit / debit card. If you have not received your refund by 2nd January 2021 then please email us at email@example.com and we will look into this for you.