FIVE YEAR
Hardy Plant
Guarantee

At Coolings your total satisfaction with the plants you have purchased is extremely important to us. We spend lots of time growing only the very finest quality plants, especially for you.

We confidently, therefore guarantee all our hardy nursery stock for an amazing 5 YEARS!

If any of these plants should fail to establish within this period we will replace them to the purchase value free of charge or issue a credit note should a suitable replacement not be in stock.

It's simple - all you need to do is produce your proof of purchase and your plant label together with the failed plants. This guarantee is subject to you correctly planting and nurturing your plants, please ask for advice or click here to read our planting guide.


There are conditions may which may invalidate this guarantee, but they are few and far between, please see below for examples;

  • Physical damage to a plant that is beyond our control e.g. bark damage caused by rabbits or damage by strimmers or lawn mowers.
  • If a plant has failed due to neglect e.g. insufficient water during dry weather.
  • We will guarantee a plant to its natural tolerance of hardiness. Extreme weather conditions may invalidate the guarantee on plants which are borderline hardy e.g. Acacia
  • We will guarantee a plant for its natural lifespan however we cannot guarantee short-lived perennials for five years where their life expectancy is less e.g. certain herbaceous plants such as Gaura or Digitalis.

Your statutory rights are not affected or altered by this guarantee. All annual plants (bedding) and houseplants are excluded from this guarantee.