Welcome to Waggles Pet Emporium

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If you haven't noticed Waggles on your recent visit to Coolings, you will now!  We would like to say a big 'Welcome' to the Waggles team who have settled into the Coolings 'family' brilliantly.  

Waggles are an independent, family-run pet retail business and have been trading since 2001. Over the past 16 years Waggles has grown to three retail outlets, consisting of busy shops in Bromley and West Wickham plus their brand new store located here onsite at Coolings Garden Centre.

Their product range  includes all manner of pet related items from food to beds, toys, accessories and training aids. The products available on the market are endless and they aim to provide a level of quality for all types of pets from dogs to chickens, cats to caged birds and all kinds of small animals. The Waggles team will always do their best to source just about any item a customer specifically wants and see every request as a challenge to be undertaken with a smile.

They provide a busy home delivery service to many of our valued customers and have an ever-growing online sales presence.

Waggles employ 20 members of staff across the business, both full and part time, several of whom have been with them from early on. Others have joined along the way and become valuable members of their close-knit team.

The day to day operation and strategic planning of their thriving business is run exclusively by family members, all of whom have many years of international manufacturing and banking business experience, which we believe gives them an edge over their competitors. Their dedicated and passionate team of knowledgeable retail staff members working in their stores are key to their overall success, with an experienced support network available whenever the need arises.

Over the years, their unique customer service approach has earned them many accolades, from both individual customers and most recently when they were enormously proud to win the 2016 Independent Retailer of the Year Award in the London Borough of Bromley. They were up against some much bigger organisations than themselves and, as it was their first attempt at entering, they didn't expect to win. When their name was announced, you can imagine how proud they all were!

Their mantra "Serving Pets and their People" is core to their customer service philosophy. They aim to offer an unbiased opinion, providing an extensive range of good quality but affordable products, as well as a loyalty programme rewarding their customers for shopping with them. They only ever offer products and services that they have personal experience of and have used with their own extensive collection of much loved family pets.

Alongside their business operation, they also work with several local animal charities to support them through collections at all their stores. These charities include RSPCA, Last Chance Animal Rescue, Second Chance Animal Rescue, Foal Farm and Guide Dogs for the Blind. They further support Foal Farm by taking in donations of food and other items from the public which are then collected by the charity. For the past five years - and long before the current government legislation - they have requested a charity donation from customers who require plastic bags for their purchases. 100% of the money collected goes to the chosen charity. Customers get to choose which charity they support with their donation and Waggles also feel they are making a small effort towards reducing the amount of plastic going into landfill.

They make every effort to recommend local businesses to our customers, such as dog groomers, dog walkers, animal rehoming centres, animal behaviourists and training classes. All of these are personally known to them.

One of the greatest rewards of their business, similarly to Coolings, is the long term relationships they have built with many of their customers. They come back time after time and Waggles provide that special level of support when beloved pets take their last walk over the rainbow bridge. Sharing the joy with their customers when they eventually come back to us with new pets for help and support is very special to them.

Their new partnership with the team here at Coolings Garden Centre, is an exciting time for both Waggles and us and we look forward to joining with them to provide a comprehensive shopping experience for you all.


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